SMS Terms and Conditions

Program name and sender

Lucas Heating and Air Customer Texts is the text-messaging program of Lucas Heating and Air, a trade name of Lucas Construction & Design LLC, 840 W 1700 S, Ste 12, Salt Lake City, UT 84104. These terms apply to every text message (SMS or MMS) we send to you.

What we send

Customer-service messages about the heating and cooling work you asked us about: replies to your questions, appointment confirmations and reminders, technician arrival updates, estimate and invoice notifications, and a one-time request for feedback after a completed job. We do not send messages to people who have not contacted us, and we never text purchased lists.

Seasonal HVAC reminders and special offers (for example a furnace tune-up before winter or an air-conditioning check before summer) go only to customers who ticked a seasonal-texts box on our website, up to 2 messages a month. After you sign up we send you one welcome text confirming the program, and no offer is sent before it.

How you opt in

The exact wording for each way is on our how customers opt in page.

Service texts

• Website. On our contact form you enter your phone number and tick an optional box agreeing to receive texts about your request. The box is unchecked by default.
• Texting us first. If you send a text to our business number, we reply within that conversation.
• By phone. When you call about service, our office asks whether we may text you about your appointment and service request at your number and reads you these disclosures. We record your answer before sending any text. This covers service texts only.

Seasonal reminders and special offers

• Website only. You receive them only if you tick the seasonal-texts box, either the second, separate box on our contact form or the box on our seasonal texts signup page. Both boxes are unchecked by default. We never sign you up for offers by phone or from a text reply.
• Welcome text. Each signup gets one text confirming the program, in English or Spanish to match the box you ticked.
• START never restores offers. If you reply STOP and later START, service texts come back but seasonal offers do not; to get them again, sign up again on our website.

Message frequency

Message frequency varies with your service request. Most customers receive a few messages per job. Seasonal reminders and special offers, for customers who signed up for them, are up to 2 messages a month.

Message and data rates

Message and data rates may apply. Contact your wireless carrier for details about your plan. Carriers are not liable for delayed or undelivered messages.

How to opt out

Reply STOP to any message from us at any time. Clear requests in words, like “please stop texting me,” are honored the same way. You will receive one final confirmation text, and no further messages will be sent. Opting out of texts does not affect your appointment, estimate, or warranty; we will simply reach you by phone or email instead.

How to get help

Reply HELP to any message, call (801) 678-5748 (8 AM to 8 PM, Monday through Friday), or email info@lucasheatingcooling.com.

Consent is not required

Agreeing to receive text messages is not a condition of purchasing any goods or services from us.

Privacy

We do not sell or share your mobile information or your SMS opt-in data and consent with third parties or affiliates for marketing purposes. Our full privacy policy explains how we handle your information.

Changes to these terms

If we change this program, we will update this page and the date at the top. Continued use of the program after a change means you accept the updated terms.

Contact

Lucas Heating and Air · 840 W 1700 S, Ste 12, Salt Lake City, UT 84104 · (801) 678-5748 · info@lucasheatingcooling.com